Shipping Policy

Last updated: [14/11/2025]

Thank you for shopping with Meditap. This Shipping Policy explains how we handle order processing, shipping, delivery, and related matters for purchases made through our online store.

1. Order Processing

Orders are processed Monday–Friday, excluding public holidays.
Most orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive an email confirmation when your order has been shipped.

If processing times are expected to be longer during peak periods, we will note this on the website.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:

Delivery address
Shipping method selected
Weight and size of the order

Estimated delivery times will be shown at checkout. These times are estimates only and may vary due to courier delays or external factors.

3. Domestic Shipping (UK)

We offer delivery within the United Kingdom via trusted courier services.

Typical delivery time: 2–5 business days after dispatch.

Express options may be available at checkout.

4. International Shipping

We ship to most international locations.

International delivery times vary by destination and customs processing.

Typical delivery times:

Europe: 5–10 business days
Rest of the World: 7–21 business days

Buyers are responsible for any customs duties, taxes, or import fees charged by the destination country.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information (if applicable to your chosen shipping method).

6. Delivery Issues

6.1 Wrong Address

Please ensure your shipping address is accurate during checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses.

If you realize there’s an error, contact us immediately at info@meditap.co.uk — we may still be able to update it before dispatch.

6.2 Lost or Delayed Packages

If your package is delayed or appears to be lost:

First, check the tracking link
Then contact the courier directly (they often resolve issues faster)
If the courier cannot locate your package, contact us and we will assist

Please note: we are not responsible for delays caused by customs, weather, or courier disruptions.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 7 days of delivery with:

Your order number
Photos of the packaging & items
A description of the issue

We will review the situation and arrange replacements or solutions as appropriate.

8. Returns & Refunds

For details on making returns or requesting refunds, please refer to our Refund Policy.

9. Contact Us

If you have any questions about shipping or need help with your order, contact us:

📧 info@meditap.co.uk